Olga Koenig – Medium

Olga Koenig

The Architecture of Participation in Community Management

The architecture of participation is a term that basically means designing things to get everyone involved and excited. It was popularized…

2 min readDec 1, 2023

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The Architecture of Participation in Community Management

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Olga Koenig

Why should you create a negative persona?

So, you’re planning to build a thriving online community where folks can connect, share, and have a good time? Fantastic! But before you…

3 min readOct 24, 2023

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Why should you create a negative persona?

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Olga Koenig

Emotion Mastery in Communities

A successful community manager needs to have a high level of emotional intelligence to understand the needs and emotions of their community…

3 min readSep 25, 2023

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Emotion Mastery in Communities

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Olga Koenig

NVC: a way of communicating that leads us to give from the heart

If someone asked me what competencies a community manager should invest in, I would say without hesitation: facilitation and non-violence…

3 min readMay 16, 2023

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NVC: a way of communicating that leads us to give from the heart

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Olga Koenig

Silence ≠ Troubles

Silence in online communities can be a tricky thing to navigate. Some people interpret the lack of activity in a community as a lack of…

2 min readMay 5, 2023

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Silence ≠ Troubles

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Olga Koenig

Why Replacing Your Community Manager is a Risky Move

Have you ever heard the saying, “If it ain’t broke, don’t fix it”? Well, that’s a lesson that some companies could stand to learn when it…

2 min readApr 27, 2023

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Why Replacing Your Community Manager is a Risky Move

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Olga Koenig

Connection Before Content

Connection before content.

2 min readApr 21, 2023

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Connection Before Content

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Olga Koenig

Should Community Manager Consider a Facilitation Training?

As a community manager, I always aim to provide the best support and guidance to my community members. But to lead them toward success, I…

3 min readApr 17, 2023

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Should Community Manager Consider a Facilitation Training?

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Olga Koenig

Is One Person Enough?

Being Community Manager can be one of the toughest jobs out there. I am serious. You’re expected to know everything, from how to engage…

2 min readApr 10, 2023

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Is One Person Enough?

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Olga Koenig

Matching New Community Members with Onboarding Buddies

I like to go back to what I’ve written, look at it, and reevaluate it if necessary. My post about the Community Onboarding Buddy Program is…

3 min readApr 4, 2023

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Matching New Community Members with Onboarding Buddies

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Olga Koenig

Olga Koenig

I am an experienced Community Builder. Facilitator. I share my own thoughts on community management. And I try to look at this topic from different angle.

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