The Architecture of Participation in Community ManagementThe architecture of participation is a term that basically means designing things to get everyone involved and excited. It was popularized…Dec 1, 2023Dec 1, 2023
Why should you create a negative persona?So, you’re planning to build a thriving online community where folks can connect, share, and have a good time? Fantastic! But before you…Oct 24, 2023Oct 24, 2023
Emotion Mastery in CommunitiesA successful community manager needs to have a high level of emotional intelligence to understand the needs and emotions of their community…Sep 25, 2023Sep 25, 2023
NVC: a way of communicating that leads us to give from the heartIf someone asked me what competencies a community manager should invest in, I would say without hesitation: facilitation and non-violence…May 16, 20231May 16, 20231
Silence ≠ TroublesSilence in online communities can be a tricky thing to navigate. Some people interpret the lack of activity in a community as a lack of…May 5, 2023May 5, 2023
Why Replacing Your Community Manager is a Risky MoveHave you ever heard the saying, “If it ain’t broke, don’t fix it”? Well, that’s a lesson that some companies could stand to learn when it…Apr 27, 2023Apr 27, 2023
Should Community Manager Consider a Facilitation Training?As a community manager, I always aim to provide the best support and guidance to my community members. But to lead them toward success, I…Apr 17, 20231Apr 17, 20231
Is One Person Enough?Being Community Manager can be one of the toughest jobs out there. I am serious. You’re expected to know everything, from how to engage…Apr 10, 20231Apr 10, 20231
Matching New Community Members with Onboarding BuddiesI like to go back to what I’ve written, look at it, and reevaluate it if necessary. My post about the Community Onboarding Buddy Program is…Apr 4, 2023Apr 4, 2023