Olga Koenig – Medium

Olga Koenig

Olga Koenig

The Architecture of Participation in Community Management

The architecture of participation is a term that basically means designing things to get everyone involved and excited. It was popularized…

Dec 1, 2023

The Architecture of Participation in Community Management

Dec 1, 2023

Olga Koenig

Why should you create a negative persona?

So, you’re planning to build a thriving online community where folks can connect, share, and have a good time? Fantastic! But before you…

Oct 24, 2023

Why should you create a negative persona?

Oct 24, 2023

Olga Koenig

Emotion Mastery in Communities

A successful community manager needs to have a high level of emotional intelligence to understand the needs and emotions of their community…

Sep 25, 2023

Emotion Mastery in Communities

Sep 25, 2023

Olga Koenig

NVC: a way of communicating that leads us to give from the heart

If someone asked me what competencies a community manager should invest in, I would say without hesitation: facilitation and non-violence…

May 16, 2023

NVC: a way of communicating that leads us to give from the heart

May 16, 2023

Olga Koenig

Silence ≠ Troubles

Silence in online communities can be a tricky thing to navigate. Some people interpret the lack of activity in a community as a lack of…

May 5, 2023

Silence ≠ Troubles

May 5, 2023

Olga Koenig

Why Replacing Your Community Manager is a Risky Move

Have you ever heard the saying, “If it ain’t broke, don’t fix it”? Well, that’s a lesson that some companies could stand to learn when it…

Apr 27, 2023

Why Replacing Your Community Manager is a Risky Move

Apr 27, 2023

Olga Koenig

Connection Before Content

Connection before content.

Apr 21, 2023

Connection Before Content

Apr 21, 2023

Olga Koenig

Should Community Manager Consider a Facilitation Training?

As a community manager, I always aim to provide the best support and guidance to my community members. But to lead them toward success, I…

Apr 17, 2023

Should Community Manager Consider a Facilitation Training?

Apr 17, 2023

Olga Koenig

Is One Person Enough?

Being Community Manager can be one of the toughest jobs out there. I am serious. You’re expected to know everything, from how to engage…

Apr 10, 2023

Is One Person Enough?

Apr 10, 2023

Olga Koenig

Matching New Community Members with Onboarding Buddies

I like to go back to what I’ve written, look at it, and reevaluate it if necessary. My post about the Community Onboarding Buddy Program is…

Apr 4, 2023

Matching New Community Members with Onboarding Buddies

Apr 4, 2023

Olga Koenig

Olga Koenig

I am an experienced Community Builder. Facilitator. I share my own thoughts on community management. And I try to look at this topic from different angle.

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